Feb 15, 2008

Good customer service from Sharebuilder

I posted a few months ago about buying my first individual stock purchase - a tiny fraction of Berkshire Hathaway that I bought through Sharebuilder. At the time, Sharebuilder was offering a $90 bonus to Costco's Executive level members, which we are. The bonus was actually my main motivation for buying the stock, since essentially the stock was free. The only problem was, we never got the bonus.

Calling Sharebuilder about the bonus has been on my to-do list for a couple of weeks now, but today I finally realized I could use their online contact form so I sent them a quick email explaining the problem. Within a few hours, I had the following response:
Thank you for contacting us about Costco cash card you never received. We have credited your account with $90, that you are free to use in any way you wish.
I was close to writing off the $90 just because I didn't want to deal with the hassle of contacting them, but it turned out to be painless and worth the effort. I've withdrawn the $90 and will be using the money to fund my first Prosper loan. Stay tuned!


Clean ClutterFree Simple said...

Glad you had a good outcome! I just used my bonus to...buy a fractional share of Berkshire Hathaway B!

Chief Family Officer said...

@CCS - Congratulations on your BH purchase! As small as my investment is, it's still nice to see one of those investments increasing in value (or at least, holding steady) when all the others are plunging!