Oct 16, 2007

Wow! Good customer service at a car dealership

Ever since the mechanic we used to go to had a nervous breakdown and closed up shop, we've taken our cars to the dealership to be serviced. We may not know a lot about cars, but Marc can see right through manipulative sales tactics (I'm more gullible) and the work is guaranteed, so we've been comfortable with the increased cost.

We've had a little bit of trouble with starting our Nissan Altima in the last week, so Marc took it in yesterday to be looked at. They couldn't find anything wrong with it, and get this: THEY DIDN'T CHARGE A DIAGNOSTIC FEE. It turns out they only charge a diagnostic fee (about $100) when they find a problem, and the fee is applied to the cost of the repair if you have the repair done at the dealership.

The experience has certainly increased my confidence in the dealership. And although I was thinking about finding a new mechanic to take care of our Honda Accord, I'm now leaning toward taking it back to the dealership (the Honda and Nissan dealerships in our area are owned by the same parent company). Who knew you could find good customer service at a car dealership?


Anonymous said...

What kind of trouble are you having starting the car?

ChiefFamilyOfficer said...

Mar - The engine will rapidly turn over but it won't start. It's only happened a couple of times, and we thought it was me doing something flukey, but then it happened to Marc as well. But it was fine today, so hopefully it's just us and not the car!

LJNDawson said...

You might try posting on www.measuredup.com - it's a consumer website where people can share their experiences at businesses in their area - this way others in your town would know about this dealership and could benefit from that.

ChiefFamilyOfficer said...

Thanks, Laura! I'll look into it.