Sep 7, 2007

A Great Way to Save Money: Ask Customer Service

My most recent bill from AT&T for phone and DSL service came with an ad on the outer envelope for DSL at $14.99 per month. Since I'm paying $19.99 right now, I called and asked if I could get the promotional rate by committing to a one-year contract. The customer service rep checked our account and said that we could get that rate but it would be for a slower speed DSL. I wasn't willing to commit to that without talking to Marc first, so I asked if she could offer me a deal on our current service. She said that a one-year contract would lock in our current rate and our fourth month would be free. Done.

The CSR then asked if she could review the rest of my bill and I agreed. I wasn't in a huge rush and I like to do this periodically to see if new deals have come out that might save me money. The CSR suggested switching to a new All-Distance plan that would save us 75 cents per month and switch up the included services a little bit, but not in a way that really mattered to us. The catch was that the switch would cost $7.50, so it would take 10 months before we actually started saving money. Before agreeing to the switch, I asked if she could waive the fee. She said yes.

About ten minutes later, I hung up the phone with a new one-year DSL contract that will save us $20 and a new phone plan that will save us 75 cents per month and give us Wirepro, a $5 per month value which will come in handy should the inside wiring ever need repair. All for no extra cost!


ks said...

Have to wonder what the difference in browsing experience is between Basic ($14.99), Express($19.99), Pro($24.99), and Elite($34.99)? - it is kind of hard to decide what to take before knowing first-hand. One option might be to try each plan for a month (without a contract) and see the difference...


ChiefFamilyOfficer said...

According to the CSR I spoke to, Basic is 3x slower than Express, and Pro is equivalent to cable/broadband. I like your idea of trying each for a month :)