tag:blogger.com,1999:blog-13259011.post7200781388884130372..comments2008-07-27T21:12:34.897-07:00Chief Family Officerhttp://www.blogger.com/profile/02320154821990804327cfoblog@gmail.comBlogger2125tag:blogger.com,1999:blog-13259011.post-2721097642277241742008-07-27T21:12:34.897-07:002008-07-27T21:12:34.897-07:00@Westy - Congratulations on your baby! I'm sorry about your frustrations, but I'm glad BRU was helpful.Chief Family Officerhttp://www.blogger.com/profile/02320154821990804327noreply@blogger.comtag:blogger.com,1999:blog-13259011.post-45380143449579239552008-07-21T08:48:52.817-07:002008-07-21T08:48:52.817-07:00I agree that they are handling it poorly, because I called to request our recall kit as soon as I got the alert (about 4 weeks ago) and have received....nothing! I was very irate about the recall in the first place, because my due date was coming up. The person on the phone seemed totally unconcerned about the fact that our baby would probably be here before a new crib would. However, she did warn me that there would be hardware to turn in, so it sounds like there is some internal communication breakdown between the phone hotline and the online service department. <BR/><BR/>Babies R Us let us have store credit for the old crib. Ironically, the replacement is also a Jardine (not on the recall list). The other brands were either horrendously expensive or had parts sticking out at the top, which I didn't like. At least we have a new one, and could get it before baby comes (he's still not here! :). No thanks to Jardine.westynoreply@blogger.com