Last month, Amazon messed up the payment method of an order, which instigated a series of emails and phone calls on my part to try to fix things. First they made things worse, then they made things better, then they made things worse again. It got to be so frustrating that I couldn’t even bring myself to keep you updated until I had a better idea of what I was going to do.
When I last wrote about this debacle, I was waiting for Amazon to deduct the full amount of the payment – $72.13 – from my gift card balance. But for some reason, they only deducted $65.
I waited for nearly two weeks to see if they would deduct the remaining $7.13 but nothing happened. So I’ve given up.
I feel I’ve given Amazon more than enough chances to correct their initial error. I’ve sent at least five emails and made two calls since I noticed the initial error. I just don’t feel like going through the hassle of contacting them by email – which will likely get no response – or by phone, which simply results in the agent sending the gift certificate department a message that may or may not get a response. And the chances of them botching yet another attempt to correct the error seems, well, astronomical at this point – perhaps guaranteed.
One interesting development through all of this has been that I didn’t purchase anything from Amazon for over a month. I couldn’t tell you the last time that happened in the last nine years, when I first started shopping at Amazon. Even as I’ve become more frugal, I’ve been able to get great deals at Amazon on things I would have bought elsewhere (mostly gifts). And earning Amazon gift certificates through SwagBucks made shopping at Amazon even more appealing.
I never got around to writing that letter to Amazon CEO Jeff Bezos – though I’m still thinking about it, just because it’s completely unacceptable that Amazon doesn’t respond to customer service emails.
I also thought about not shopping at Amazon anymore, and have spent the last month when I wasn’t buying anything from them wondering if the savings and convenience are worth it. For better or worse, my answer is yes. I placed my first order since this fiasco started last night.
I’ve already made my decision, but I’m curious: what would you have done?