When we last left off, Amazon had charged my credit card for the entire purchase, $72.13, and credited back $60.69 to my gift certificate balance, meaning I was out a total of $79.27. In other words, Amazon owed me $7.14 (the cost of the seed kit).
I took the advice of Funky Frum and Helen and sent Amazon an email summarizing the situation and stating that if they didn’t correct the payment, I was going to initiate a dispute with my credit card company for $7.14. (Fortunately, the Aerogarden and seed kit were charged separately, so it would have been easy to just dispute the charge for the seed kit.)
Despite the “Most emails are answered within 12 hours” message on the contact form, I wasn’t surprised to receive no response within 48 hours. But since I sent the email on Friday, Feb. 28, I told Amazon that I would wait until 6:00 p.m. on Monday (today) to hear from them.
Yesterday, I logged into my credit card account and discovered that Amazon had credited my card with the full amount of the order. That left my credit card at $0 as to this order – they’d charged me for $72.13 and credited me for $72.13.
Meanwhile, my gift certificate balance remained at $90.69. That’s $30 of gift certificate credit that I added after I thought they’d fixed the error, plus $60.69 that they credited back for an inexplicable reason. So I still owed them $72.13 – the cost of the order.
I have no faith in the email contact form, so this morning, I called that toll-free number again. Again, it sounded like the call was outsourced, but again, I got someone who understood what I was saying. That’s something at least. At this point, of course, it’s somewhat difficult to follow what happened, but I’m pretty sure I conveyed my message clearly: deduct $72.13 from my gift certificate balance and call it a day.
As of this writing, my gift certificate balance is still $90.69. I hope that changes soon, and that this whole saga will soon be over and done with!