You might have gathered that I’m a pretty big fan of Amazon.com. I regularly buy things from them, and the only prize I’ve ever redeemed my Swag Bucks for is Amazon gift codes.
When I receive my gift codes from Amazon, I apply them to my account so that they’re ready and waiting for me as a credit when I make a purchase. And I had about $65 in credits to use toward my purchase of the Aerogarden and greens kit two Fridays ago. The order confirmation page and the order confirmation email both indicated that the credit had been applied and my credit card would only be charged the difference of less than $5.
But when my purchases arrived, the invoice indicated that my credit card had been charged for the entire amount. I used Amazon’s contact form to send a message asking them to correct the payment method but heard nothing back – even though the “message sent” page says a response will typically be issued within 12 hours. Three days later, I sent the same message again. Two days later, I’d still heard nothing back.
So I went to The Consumerist and found Amazon’s customer service phone numbers. Amazon seems to be outsourcing their calls to India, but the representative I spoke to seemed pretty competent. Despite her heavy accent, her English was good and she understood the problem immediately. She even admitted that there had been a “technical problem” that resulted in gift card credits not being applied.
She assured me that this time, the Gift Certificates Department would re-apply the payment and get back to me within 24 to 48 hours. We’ll see.
P.S. I haven’t done much with the Aerogarden yet because I need an extension cord. But I will definitely give you an update when I have one.