Ever since the mechanic we used to go to had a nervous breakdown and closed up shop, we’ve taken our cars to the dealership to be serviced. We may not know a lot about cars, but Marc can see right through manipulative sales tactics (I’m more gullible) and the work is guaranteed, so we’ve been comfortable with the increased cost.
We’ve had a little bit of trouble with starting our Nissan Altima in the last week, so Marc took it in yesterday to be looked at. They couldn’t find anything wrong with it, and get this: THEY DIDN’T CHARGE A DIAGNOSTIC FEE. It turns out they only charge a diagnostic fee (about $100) when they find a problem, and the fee is applied to the cost of the repair if you have the repair done at the dealership.
The experience has certainly increased my confidence in the dealership. And although I was thinking about finding a new mechanic to take care of our Honda Accord, I’m now leaning toward taking it back to the dealership (the Honda and Nissan dealerships in our area are owned by the same parent company). Who knew you could find good customer service at a car dealership?