My most recent bill from AT&T for phone and DSL service came with an ad on the outer envelope for DSL at $14.99 per month. Since I’m paying $19.99 right now, I called and asked if I could get the promotional rate by committing to a one-year contract. The customer service rep checked our account and said that we could get that rate but it would be for a slower speed DSL. I wasn’t willing to commit to that without talking to Marc first, so I asked if she could offer me a deal on our current service. She said that a one-year contract would lock in our current rate and our fourth month would be free. Done.
The CSR then asked if she could review the rest of my bill and I agreed. I wasn’t in a huge rush and I like to do this periodically to see if new deals have come out that might save me money. The CSR suggested switching to a new All-Distance plan that would save us 75 cents per month and switch up the included services a little bit, but not in a way that really mattered to us. The catch was that the switch would cost $7.50, so it would take 10 months before we actually started saving money. Before agreeing to the switch, I asked if she could waive the fee. She said yes.
About ten minutes later, I hung up the phone with a new one-year DSL contract that will save us $20 and a new phone plan that will save us 75 cents per month and give us Wirepro, a $5 per month value which will come in handy should the inside wiring ever need repair. All for no extra cost!