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  • Thumbs Up to Medela Customer Service

    I mentioned a few days ago that I’ve been having trouble with the rubber plug on my Medela Pump In Style Advanced and that Medela was sending me a new faceplate. Well, the faceplate arrived yesterday and it was very easy to replace the old one.

    The faceplate was apparently redesigned around the time that I bought my pump (which was purchased in early 2005), and it is in fact slightly but significantly different. There no longer two holes for the rubber plug when you are pumping both breasts. Instead, the part of the plug that you use when pumping only one breast just hangs. It seems to eliminate the potential for the problem I was having with the old faceplate. And, most importantly, I used my pump this morning and it worked great. So I give a big thumbs up to Medela’s customer service.